Refund policy

We want you to be happy with your content. Here is exactly what happens if you are not.

Before your first delivery: full refund

Changed your mind before we deliver the first set of content? Email hello@eidola.design with your order number and we refund the full amount. No questions asked.

After delivery: revisions, then store credit

Once we have delivered, tell us what is wrong and we will do a revision round to fix it (each pack lists how many rounds it includes). If you are still not happy after the revision round, we give you store credit for the full amount, which you can use on any future pack.

Retainer

You can cancel the Retainer any time. Cancelling stops the next payment. The current month is not refunded and you keep that month's delivery. Revision rounds apply to each weekly drop.

Who processes refunds

Paddle is our merchant of record, so refunds are paid back by Paddle to the card or account you used. They usually arrive within 5 to 10 working days. You can also contact Paddle directly through the link in your receipt.